Jeremy Hoye Jewellery Ltd treats your right to privacy very seriously. Here are some points about how we protect any information you provide when communicating with us, including when you visit our website (jermyhoyejewellery.com). By communicating with us, including when you access and use our website, you are accepting and agreeing to the information practices described in this Privacy and Cookies Policy, below.
WHO WE ARE
Any information provided to jeremyhoyejewellery.com (“Website”) in the course of providing services to you and with your permission, is controlled by Jeremy Hoye Jewellery Limited trading as Jeremy Hoye Jewellery (“we, “us”). The company is registered in England (Company number 10479378) and our registered office is 221 Terminus Road, Eastbourne BN21 3DH United Kingdom.
WHAT INFORMATION WE COLLECT
When you place an order or otherwise interact with the Jeremy Hoye Jewellery website, we may ask you to register certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
We collect this information in the following ways:
Information you provide us: when you contact us (including by email, phone, via the Website or otherwise), subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form, submit a job application form or provide a product review.
Email Communications: Our email marketing activities are GDPR compliant and, unless already opted in and/or have demonstrated a genuine and legitimate interest in Jeremy Hoye Jewellery products, you will not receive email marketing from us. We attempt to receive confirmation when you open and click on email newsletters from Jeremy Hoye Jewellery (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter, by emailing email@example.com.
Information from other sources: we may receive information about you from third parties and add this to our account information. For example we may update your address information using information from our delivery carriers, or check your credit history information with credit bureaus and other sources we use to process payments.
HOW WE USE THIS INFORMATION
We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:
- Respond to your enquiries; provide you with updates on our services and details of promotional events.
- Process orders and payments and arrange delivery of items.
- Communicate with you regarding orders, promotions and market research initiatives if opted in to such activities.
- Update our records and maintain any account information you may have with us.
- Prevent or detect fraud or abuses of our Website.
- Enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you.
- Process job applications.
By placing an order and/or submitting your details to us you agree to this use.
We employ security measures to prevent unauthorised access to Personal Information we collect from you. We use SSL encryption on our checkout pages to ensure that your credit card details and personal information remain safe.
All personal customer information is stored within a robust secure environment and without exception, our practice is that no data is ever provided to third parties unless acting on behalf of Jeremy Hoye Jewellery as outlined below.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
WHO ELSE MAY SEE YOUR DATA
Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business transfers: in any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets.
Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
If we have to transfer your Personal Information to countries outside the European Union (the data protection laws of which may differ from those applying in the European Union) we will ensure it is treated with the same levels of protection as apply in the European Union and with GDPR guidelines. By supplying us with your Personal Information in you expressly agree to us transferring your Personal Information in this way.
MARKETING COMMUNICATIONS FROM JEREMY HOYE JEWELLERY
If you have consented to receiving marketing communications during our order process, or by providing your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. These may include joint promotions with our business partners, but we will never share your personal information with them. If you no longer want to receive such offers, please contact us at firstname.lastname@example.org
COLLECTION OF INFORMATION BY THIRD PARTY WEBSITES
Our Website may contain links to other websites whose information practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites
HOW TO CONTACT US